Empowering State Agencies with Managed IRM/GRC & SecOps Solutions

Navigating the complex maze of federal regulations, compliance frameworks, and evolving technological challenges is a monumental task for US State agencies.

Templar Shield, in partnership with ServiceNow, brings a transformative managed service program explicitly tailored to streamline, enhance, and secure these very operations for US State and their subsidiary agencies.

ServiceNow IRM as a Service

Our platform-as-a-service solution offers a comprehensive suite designed to address:


  • Risk & Compliance Management
  • Regulatory Change Management
  • Policy & Internal Audit Management
  • Vulnerability & Security Incident Response
  • Identity and Access Management
  • Integration Implementation & Maintenance


We deploy and maintain seamless integrations into ServiceNow, ensuring a unified ecosystem that grows with your business and adapts to its evolving needs.


Unmatched Data Security with FedRAMP High Hosting & Advanced Encryption

Templar Shield, in association with ServiceNow, offers an optional FedRAMP High hosting solution, symbolizing the pinnacle of cloud security. Meeting the rigorous requirements, this hosting environment guarantees the utmost protection for sensitive data. Furthermore, ServiceNow’s advanced encryption capabilities safeguard data both in transit and at rest. By deploying state-of-the-art encryption techniques, we ensure that state agency data remains protected against any potential breaches, reinforcing stakeholder trust.

Why Our Servicenow Managed Services

U.S. State agencies confront a myriad of challenges when it comes to policy and compliance programs. These challenges arise from the complexity of the federal system, the evolving nature of regulations, and the diverse responsibilities state agencies bear.


Outsourcing a risk and compliance program, especially on a platform like ServiceNow, offers an array of solutions that can effectively address the challenges faced by U.S. State agencies. Here’s how ServiceNow can provide support and automation to tackle each challenge. Some of the primary challenges include:

Complex Regulatory Landscape: State agencies need to comply not only with federal laws and regulations but also with their own state-specific rules and any local or county regulations. This multi-tiered regulatory environment can be complicated to navigate.

Solution: ServiceNow’s centralized platform consolidates regulations from various sources, making it easier to navigate the regulatory environment. It provides a unified view, ensuring that state agencies can cross-reference and adhere to multiple regulations seamlessly.

Evolving Regulations: Laws and regulations are constantly evolving. Staying up-to-date with changes, understanding their implications, and ensuring timely compliance can be daunting.

Solution: ServiceNow offers real-time updates and notifications on regulatory changes, ensuring that agencies are always aware of the latest requirements. Automated workflows can be triggered based on these updates, directing necessary actions.

Resource Constraints: Many state agencies operate with limited budgets and staff, making it challenging to allocate sufficient resources for comprehensive policy and compliance programs.

Solution: Automating routine tasks related to policy and compliance reduces manual effort, allowing limited resources to be channeled more effectively.

Inter-agency Coordination: Effective policy and compliance often require collaboration across multiple agencies. Coordination can be challenging due to differing priorities, budgets, and timelines.

Solution: The platform provides collaborative tools for agencies to share information, track joint initiatives, and coordinate efforts, ensuring smoother inter-agency communication and collaboration.

Legacy Systems: Many state agencies still rely on outdated IT systems, which can hinder the efficient management, tracking, and reporting of compliance data.

Solution: ServiceNow can integrate with a wide range of legacy systems, ensuring that data and processes from older systems are incorporated seamlessly into modern compliance workflows.

Training and Awareness: Ensuring that all personnel are aware of, understand, and adhere to compliance requirements is an ongoing challenge. Training needs to be recurrent and relevant to address ever-changing regulations.

Solution: ServiceNow can automate the distribution of training materials and track completion and understanding. It can also send periodic reminders or notifications about critical compliance-related tasks or changes

Consistency and Standardization: With each state agency potentially having its way of interpreting and implementing policies, achieving consistency and standardization across agencies can be challenging.

Solution: With its standardized workflows and processes, ServiceNow promotes consistency across different agencies or departments. Templates and standardized processes ensure uniformity

Data Security and Privacy: With regulations like the General Data Protection Regulation (GDPR) affecting even entities outside the European Union and state-specific laws like the California Consumer Privacy Act (CCPA), ensuring data security and privacy compliance is a significant concern.

Solution: ServiceNow boasts robust security features. Compliance with data protection regulations is integrated into its framework, ensuring that agencies maintain the highest levels of data security and privacy.

Audits and Enforcement: Keeping up with audits, especially when regulations evolve, can be resource-intensive. Agencies also have to prepare for potential penalties in cases of non-compliance.

Solution: Automated audit trails, real-time reporting, and documentation features make the audit process efficient. The platform can also generate compliance dashboards to showcase adherence levels and areas needing attention.

Long-term Planning: Regulatory changes can have implications beyond immediate compliance needs. Agencies must engage in strategic long-term planning to ensure sustainable compliance.

Solution: With its transparent tracking and reporting capabilities, ServiceNow provides an open view into compliance efforts, reducing the chances of oversight and enhancing public trust.

Integration Challenges: Integrating compliance requirements into daily operations without disrupting services can be a balancing act.

Solution: ServiceNow’s analytics and forecasting tools can predict future compliance requirements and trends, helping agencies in strategic planning.

Addressing these challenges requires a proactive approach, incorporating modern technological solutions, and fostering a culture of compliance within the agency. Effective policy and compliance management can not only help agencies avoid legal pitfalls but also lead to more efficient and transparent governance. In summary, an outsourced risk and compliance program on the ServiceNow platform provides a comprehensive, centralized, and automated approach to tackling the multifaceted challenges of policy and compliance faced by U.S. State agencies. The platform's flexibility, combined with automation and integration capabilities, positions agencies to enhance their compliance posture, achieve operational efficiencies, and foster public trust.

Our Service Commitment

We go beyond just providing a platform. We ensure that our clients receive:

  • ServiceNow SaaS Environments: A secure, scalable environment tailored to your needs.
  • Implementation & Deployment: Our team will roll out all listed solutions, ensuring a smooth transition.
  • Ongoing Support & Help Desk Services: Continuous support to foster platform maturity and address any challenges you might face.

Templar Shield’s managed service program on the ServiceNow platform epitomizes the confluence of technological excellence, comprehensive regulatory oversight, and unwavering commitment to data security. Empower your state agency to function with unparalleled efficiency, transparency, and security.


Connect with us to harness the transformative power of our bespoke solution tailored for US State agencies.

Our Partners

We have partnered with leading  GRC/IRM vendors with cutting-edge technology to provide best-in-class services and solutions to manage your risk and compliance program needs.

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